Returns & Exchanges

At Underground Printing, we stand behind the quality of our custom apparel and strive for 100% customer satisfaction. If your order contains defects in materials or workmanship, we offer a straightforward return and exchange process within 15 days of delivery.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone with your order number and a brief explanation of the issue.

• 2.
  Submit Documentation

  Provide clear photographs of the specific defect or printing error to help our quality control team expedite your claim.

• 3.
  Print Return Label

  Once your return is authorized, we will provide a prepaid shipping label for you to download and print for the return package.

• 4.
  Receive Refund or Replacement

  After we receive and inspect your returned items, we will process a full refund to your original payment method or ship out your corrected replacement order.